Privacy Policy

Last updated: 8/22/2025

At Lumévo, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from our store. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you visit our website, create an account, or make a purchase:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit card information, processed through a secure third-party payment gateway.

  • Technical Information: IP address, browser type, device information, and cookies for site usage tracking.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders: To complete your purchase and deliver products to your address.

  • Provide customer support: To respond to inquiries, assist with your order, and provide product-related support.

  • Send promotional communications: With your consent, we may send you updates, offers, and promotional emails.

  • Improve user experience: By analyzing your interactions with our website, we aim to enhance functionality, performance, and usability.

3. Data Sharing and Third Parties

We may share your personal information with trusted third parties to facilitate the following:

  • Payment processing: We use secure, third-party payment processors to handle your payment information.

  • Shipping and fulfillment: We may share your shipping details with our logistics partners to fulfill orders.

  • Marketing and advertising: With your consent, we may share data with marketing partners to offer you personalized promotions.

We do not sell or rent your personal information to third parties.

4. Data Security

We take data security seriously. Your personal information is stored securely, and we use encryption technology (SSL/TLS) to protect your data during transmission. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Regarding Your Data

You have the following rights regarding your personal information:

  • Access: You may request a copy of the information we hold about you.

  • Correction: You can request corrections to any inaccuracies in your personal data.

  • Deletion: You may request the deletion of your personal information, subject to legal retention requirements.

  • Opt-out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to help with functions like remembering your preferences and analyzing website traffic. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our site.

7. International Data Transfers

If you are located outside of the UK, please note that your information may be transferred to and stored in servers located in countries where we do business. We ensure that your personal data is handled with the utmost care and in compliance with applicable data protection laws.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page, and the “Last updated” date will be revised. We recommend that you review this policy periodically.

------------------------