Return Policy

Last updated: 8/22/2025

At Lumévo, we want you to be fully satisfied with your purchase. If for any reason you're not completely happy, we offer a 7-day return policy for most items. Please review the details below to understand our return and exchange process.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • It must be returned within 7 days of receiving your order.

  • The item must be unused and in the same condition as when you received it.

  • The product must be in its original packaging, including any tags or accessories.

  • Non-returnable items: Personalized products, gift cards, and any products marked as non-returnable or final sale.

2. How to Return Your Item

If your return meets the eligibility criteria, follow these steps:

  1. Contact Us: Email us at [your contact email] within 7 days of receiving your product to initiate the return.

  2. Return Authorization: We will provide you with a return authorization and instructions on how to send the item back to us.

  3. Shipping the Item: You are responsible for covering the return shipping costs unless the item is damaged or defective upon arrival.

  4. Processing Your Return: Once we receive the returned item, we will inspect it to confirm its condition. If it meets our return policy, we will process your refund or exchange.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Please allow up to 7 business days after we receive the returned item for your refund to be processed.

  • Partial Refunds: In some cases, partial refunds may be granted (if applicable). These may be issued for items that are not in their original condition, damaged, or missing parts not due to our error.

4. Exchanges

If you would like to exchange your product for a different item, please follow the same return process. Once we receive the returned item, we will send out your replacement product.

5. Damaged or Defective Items

If you receive a product that is defective or damaged during shipping, please contact us immediately. We will provide a pre-paid return label for you to send the product back, and we will either send you a replacement or process a full refund.

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